Refund & Returns Policy

Last updated: 21 August 2026

At Hayaa is HER, we want you to feel confident and beautiful in every piece you purchase. If your order isn't quite right, we're here to help.

Change-of-Mind Returns

We accept change-of-mind returns within 7 days of receiving your order.

To be eligible for a change-of-mind return, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags and labels attached
• Be free from makeup, perfume, deodorant, stains, marks, odours, pet hair or other signs of wear
• Not have been washed, altered or damaged
• Be returned in suitable original packaging where possible

We reserve the right to refuse a change-of-mind return if the item does not meet these conditions.

How to Request a Return

To request a return, please contact us within 7 days of receiving your order at Hayaaisher@outlook.com.

Please include:

• Your order number
• Your full name
• The item you wish to return
• The reason for the return

We will provide you with the return instructions once your request has been reviewed.

Please do not send an item back without first contacting us.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the item to Hayaa is HER.

We recommend using a tracked postage service, as Hayaa is HER cannot be responsible for returns that are lost or damaged while being returned to us.

If an item is faulty, damaged, incorrect or does not match its description, please contact us before returning it. We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Faulty or Damaged Items

We take the quality of our garments seriously.

If you believe your item has arrived faulty or damaged, please contact us as soon as reasonably possible with:

• Your order number
• A description of the issue
• Clear photographs of the item and the fault

Please do not return the item before contacting us.

If the item is confirmed to have a fault covered by Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Scarves

For hygiene reasons, scarves must be returned unused, unworn and in their original condition, with all original tags or packaging intact where applicable. Scarves that have been worn, washed, altered or returned with makeup, perfume, deodorant, stains, marks, odours or other signs of use cannot be accepted as change-of-mind returns. This does not affect your rights under Australian Consumer Law if a scarf is faulty, damaged or otherwise does not meet consumer guarantees.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will arrange an appropriate solution, which may include providing the correct item and arranging the return of the incorrect item.

Exchanges

We currently accept exchanges subject to availability.

If you would like to exchange an item due to a change of mind or sizing, please contact us within 7 days of receiving your order.

The item must meet the same condition requirements outlined under Change-of-Mind Returns.

If the requested size or item is unavailable, we may offer an alternative solution, such as a refund or store credit where appropriate.

 

Hygiene & Garment Care

For hygiene and quality-control reasons, we cannot accept change-of-mind returns for items that have been worn, washed, altered or returned with marks, stains, makeup, perfume, deodorant, body odour or other signs of use.

Please take care when trying on garments to avoid transferring makeup, fragrance or other products onto the clothing.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will generally be processed to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Australian Consumer Law

Our policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, you may be entitled to a refund or replacement. For other qualifying faults, you may be entitled to a repair, replacement or refund depending on the circumstances.

These rights apply regardless of whether an item was purchased at full price or on sale.

Contact Us

If you have any questions about a return, exchange or faulty item, please contact us at:

Hayaa is HER
Email: hayaaisher@outlook.com
Website: www.hayaaisher.com.au

We are always happy to help.